Create a Positive and Optimistic Environment

Always be optimistic and  positive in front of your customers and employees.

1. Focus on building a community not an audience – provide quality content over quantity.
2. Introduce your team, ask questions, share content, use hashtags – be authentic.
3. Engage with your audience.
4. Offer a first-class customer experience.
5. Surround your customers with light-hearted entertainment (especially if they are waiting to get seated or be served).
   • Utilize humor as it relates to your brand (spacing signs, masks – COVID restrictions).
   • Offer positive entertainment to keep customers entertained while they wait.

Create a positive and optimistic environment in-person and on social media.

Stay safe and LOVE what you do! 💙💛

Written by Blog Contributor: Holly L. Gibbons