Tips for Effective Telephone Service


Every business still does a great amount of communication over the phone.  Here are Seven Tips for Effective Telephone Service: When the phone rings, set a goal to answer it within 3 rings. Introduce yourself when answering, “Good Morning/Afternoon/Evening and the business name. Your name (Holly) speaking, “How may I help you?” Phone courtesy, when talking always be patient and show gratitude to your customers. […]

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Is “Leave Your Problems at the Door” Gone?


Something we’ve always been told to do whether in school, at our jobs, and even other places for that matter is to leave problems at the doorstep. Yet surprisingly, we hardly ever hear it suggested or stressed nowadays, so it’s easy to wonder if that popular saying has disappeared. With rising concerns such as mental health, toxic positivity, stress management among many, many more, it’s […]

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The Great Resignation and Employee Engagement


Studies show that half of all employees in the US have either resigned, are considering resigning or actively job hunting.

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What Would the Workforce Do Without Coffee?


Its aroma, color, and notes, and perhaps most importantly, its kick. This brown beverage is a timeless staple in our day-to-day lives and deserves our utmost respect.  For most of us, it makes its way into our minds and mouths first thing in the morning, and sometimes mid-afternoon.  The word itself permeates workplace culture, and whether you make it at home or buy it during […]

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Building the Best Team


I often hear the phrase, “Teamwork makes the dream work!”  The more I let those words sink in a little bit, the more I start to believe in the truth of this saying, especially with the team that I’ve been lucky enough to work with at Gibbons Business Solutions.  While the focus of GBS is helping business-to-business companies better leverage the Internet to grow their […]

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Creating a Work-Life Balance


As the weather gets colder and the ground starts to turn white, plans for thriving in the Fall and Winter seasons seem to be changing year by year, especially now that hiring/working rates have increased, and therefore our jobs often become a bigger part of our lives than before; sometimes, as they often say, our jobs ARE our lives. Working professionals – whether they work […]

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Thanksgiving Gratitude


As we celebrate Thanksgiving this week, I can’t help but feel a profound sense of gratitude as I reflect on life over the past year.  This season of life has brought many challenges associated with my aging parents. As I have watched them struggle with their health this year, I’ve been so proud to see my family band together in ways that I would have […]

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Every Business is in the “hospitality” Business


How many times have you seen a business state that they are “best in customer service”?  Almost everyone says that.  How many say that they are “best in hospitality”?  Probably zero. We generally categorize our businesses as services (providing services), retail (selling products), and manufacturing/production (making or growing products.)  The federal government lists 20 Industry Sectors grouped under 10 Divisions. These are further broken down […]

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Why Current and Future Companies Need Google Workspace


An overused term and ever-growing company, Google is basically our default option in school, at home and, no more or less, in our work environment. What started as a search engine has now grown into several group-oriented applications. One of these, called Google Workspace (formerly G Suite), is a suite containing 14 apps and 4 subscription plans, and makes starting and running a business easier. […]

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Diversity and Inclusion – It is a Culture Thing


While HR professionals understand that Diversity, Equality, and Inclusion is more than just a policy statement, getting the entire organization to embrace, not just talk about it, takes thought, planning and training. In face of the “resignation tsunami,” employers who have created initiatives around diversity and inclusion are finding tangible results for attracting and retaining staff. My tips for a successful DEI program include: Engaging […]

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